Refund policy
Every item is printed to order just for you. Because of that, we don't accept returns for change of mind. Wrong size, misprints, and damage are covered below. Please check the size chart on each product page before ordering.
Wrong size? One free exchange. Email support@olympustabard.com within 30 days of delivery with your order number and the size you need. We'll send the new size free, once per item. We may ask you to send the original back first; if we do, we'll provide a prepaid return label.
Misprints, defects, and damage: we'll make it right. If your item arrives misprinted, defective, damaged, or isn't what you ordered, email support@olympustabard.com within 30 days of delivery. Include:
- your order number
- a photo of the problem, plus a photo of the item's label if possible
We'll send a free replacement. If a replacement isn't possible, we'll issue a full refund. You don't need to send the item back unless we ask, and if we do, return shipping is on us.
Cancellations.
- You can cancel for a full refund any time before printing starts, which usually happens within a few hours of ordering. Email support@olympustabard.com right away.
- After printing starts, the order can't be canceled. The size exchange and the misprint and damage policy above still apply.
- If we can't ship within our stated time, you may cancel for a full refund (see the Shipping Policy).
Refund timing. Approved refunds go back to your original payment method within 7 business days. Your bank may take a few extra days to post it.
Contact: support@olympustabard.com